Accepting the PRC Awards for Alton Memorial Hospital are (front row, from left) Sue Walker, manager of the Human Motion Institute; Pam Colley, supervisor of the Transitional Care Unit; Kelly Hebel, manager of Medical Oncology; Cindy Bray, manager of the Surgical Care Unit; and Amy Toenyes, manager of the Medical Care Unit; (back row, from left) Rusty Ingram, director of Business Development; Jessica Mossman, manager of the Women’s Health and Childbirth Center; Cathy Storey, regional lab director; Stacey Ballard, manager of Medical Imaging; Debbie Turpin, vice president of Patient Care Services; Teresa Depper, manager of the Emergency Department; Tammy Amizich, manager of the Intermediate Care Unit; and Mary Bayer, supervisor of Twin Rivers MRI.
ALTON – Alton Memorial Hospital won six prestigious honors at the 2015 PRC (Professional Research Consultants) National Excellence in Healthcare Conference this summer in Scottsdale, Ariz.
PRC’s 5-Star Awards went to:
- The Human Motion Institute for its Outpatient Physical, Occupational and Speech Therapy;
- The Medical Care Unit for Inpatient Medical Services;
- The Surgical Care Unit for Inpatient Surgical Services;
- Outpatient “Test and Treatment” Services
PRC’s 4-Star Awards went to:
- The Emergency Department
- Inpatient Services (Medical Care Unit, Intermediate Care Unit, Surgical Care Unit, Transitional Care Unit and OB).
It’s the eighth year in a row that the HMI has won a 5-Star Award and also the eighth year in a row that AMH has been honored for its outpatient care.
Service lines that score in the top 10 percent of the national client database for the prior calendar year earn 5-Star Awards, while those that score in the top 25 percent earn 4-Star Awards. The awards are based on the percentage of patients who rate the facility or unit “Excellent” for Overall Quality of Care questions.
“Everyone in our hospital works extremely hard to earn the respect and trust of our patients, physicians and the communities we serve,” said Dave Braasch, president of AMH. “I’m very proud of everyone who has contributed to earning these awards. We will continuously strive to improve the quality, safety and experience of our patients and their families. Our team’s focus is to always make medicine better.”
“This year’s Excellence in Healthcare Award recipients are raising the bar for hospitals and health care organizations across the country,” said Joe M. Inguanzo, Ph.D., president and CEO of PRC. “The number of deserving organizations awarded was impressive and we congratulate each recipient. It was through their hard work, dedication and determination that they have made their facility a better place for the entire community.”
PRC brings excellence to health care through custom market research. It remains the largest privately held market research firm dedicated solely to the health care industry. In addition to being a certified vendor for government-mandated CAHPS surveys, PRC provides custom research services that measure community perceptions, brand positions, patient experience, physician alignment and engagement and employee engagement.
PRC also conducts community health needs assessments in accordance with IRS guidelines. PRC was founded in 1980 and is headquartered in Omaha, Neb.