1 of 2
Photo by Diane Cox
Allstate Insurance agency owner John Standefer stands with employees Aaron Shaw, Kathy Myers, Sarah Myers and Doris Adams at the office location at 3015 Godfrey Road in Godfrey.
2 of 2
Photo by Diane Cox
John Standefer has spent nearly 20 years with Allstate Insurance, earning the status as an Allstate Premier Agency.
GODFREY — Since his first days as an electronics salesman at the former Wood River Kmart, John Standefer knew he had a knack for customer service and sales.
Two decades later, he’s taken it to the next level by running his own business.
“I knew customer service and sales is where I was strongest suited,” Standefer said. “I got my degree in marketing at SIUE in 1992 and began working for an Allstate Insurance agent. I was able to get my feet wet in the business and I enjoyed it. I knew this is what I wanted to do and an opportunity came up with Allstate in 1997 to start an agency from scratch, so I took that opportunity and ran with it. It has been a great career for me and I really enjoy it.”
Allstate Insurance has been serving customers for 85 years and of the more than 13,000 agencies nationwide, only about 20 percent achieve premier agency status.
“It’s all about customer service,” Standefer said. “I’m very proud to represent the Allstate brand. I have an amazing team working with me that understands the business, the customers’ needs and they work together very easily. We develop a relationship with our clients. We start that relationship from our first meeting to make sure they have the coverage they need.”
Allstate Insurance offers more than car insurance — Standefer’s agency covers rental, home and life insurance. Allstate also offers financial services including retirement plans and investments, college savings plans, annuity and stock market products. The agency has an Allstate financial adviser on staff to handle financial service needs.
“People don’t think about their insurance until it’s needed,” Standefer said. “We know that when most clients contact us to make a claim, it’s because they’re going through a rough time in their life. We strive to make sure that we give our clients the comfort of knowing that when they need to file a claim, we’ve made sure everything they need is ready and available. We have a claim guarantee with our clients. If they aren’t satisfied with their service, they notify us in writing and their premium for that month is refunded.”
With so many insurance companies available, Standefer said it’s his staff and personal attention that make his agency stand out.
“The insurance business is a service business,” Standefer said. “With insurance, you’re not selling a tangible product, something you can hold. With insurance you’re selling a service and we go above and beyond to make sure our customers are well taken care of. I give each customer my business card that has my private cellphone number listed. My customers know they can reach me when they can’t wait for an answer or help. That’s what personal service is: availability and being there when they need us most. Life doesn’t always happen during business hours.”
Standefer makes it a point to meet with each of his clients at least once a year to make sure the coverage they have still fits their needs. He advises his customers to come in so they can evaluate if any changes in their lives require policy adjustments.
John Standefer resides in Bethalto with his son, Zach. Zach received his nursing degree from University of Missouri St. Louis and is employed at Christian Hospital.
The Standefer Allstate Premier Insurance Agency is located at 3015 Godfrey Road in Godfrey and can be reached at (618) 466-4403. Office hours are 9 a.m. to 5:30 p.m. Monday to Friday and 9 a.m. to noon Saturday. Evening hours are available by appointment.
Follow @NewsAdVantage on Twitter