ALTON — Answer Midwest has been recognized for exceptional service by the Association of TeleServices International (ATSI).
ATSI awarded the Alton firm the 2015 Diamond Plus Award because Answer Midwest has achieved Award of Excellence standing 14 consecutive years. Only 11 services in the world have ever won as many consecutive years as Answer Midwest.
“Helping our customers succeed and grow has always been the heart of our work,” said Jennifer Schulz, vice president and co-owner. “We win awards because we focus on telephone service and make every call a priority in a way most busy businesspeople can’t do.”
Representing more than 350,000 customers in the U.S. alone, ATSI gives the Diamond Plus Award to the best providers of telecommunications and call center services in North America and the United Kingdom. Independent judges are contracted by ATSI to evaluate message services on their courtesy, response time, accuracy, knowledge of account and overall service to their clients.
“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry. Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience – exceeding the award’s rigorous criteria and customer service standards. It’s quite an honor,” ATSI President Jeffrey W. Zindel said.
Answer Midwest Inc. was presented with the award at ATSI’s 2015 Annual Convention in La Jolla, Calif., where they learned about best strategies for keeping phone staff optimistic and motivated long-term, best practices for confidentiality and Health Insurance Portability and Accountability Act (HIPAA) compliance as well as the latest technology for the industry.
Owned and managed by the Tedrick family since 1991, Answer Midwest offers customers telephone-related support services from reception phone services to help desk, order taking, appointment management and even dispatching for service calls and medical emergencies. For information, visit www.answermidwest.com.