ALTON — Emergency Services at OSF Saint Anthony’s Health Center has been named a recipient of the Women’s Choice Award as America’s Best Hospitals for Emergency Care.
This credential places Emergency Services at OSF Saint Anthony’s in the top 1 percent for emergency care out of the 3,800 emergency rooms reporting. Only 373 emergency rooms — less than 10 percent — met the criteria to qualify for the Women’s Choice Award.
OSF Saint Anthony’s Health Center ranked No. 1 in the nation with a perfect score in emergency care.
“The Mission Partners at OSF Saint Anthony’s Health Center strive to provide exceptional patient care — every day to every patient,” President and CEO Ajay Pathak said. “This award recognizes the commitment of those very dedicated Mission Partners and physicians working in emergency services.
“We are honored that women recognize and trust our emergency services for their emergency care needs.”
Emergency services in the United States account for more than 125 million hospital visits annually and all clinicians must have expertise in caring for patients across their life span, often when their health care needs are urgent and unplanned. Unlike other hospital departments that interact with the same patient and families for an extended period, emergency staffs typically have one patient encounter, often when anxiety and fear is at its peak.
“The Women’s Choice Award seal delivers a powerful message to women, offering them the peace of mind that the recipient is clinically excellent and highly responsive to the patient’s experience,” said Sharyn S Lee, president of the WCA Healthcare Division. “Awarded emergency services departments must achieve high rankings on eight emergency measures including patient recommendation scores, which is unlike any other health care credential recognizing providers today.”
Hospitals earning the award consistently rank in the top 25 percent of the 3,800 hospitals reporting on their emergency department’s performance to the Centers for Medicare and Medicaid Services. The eight measures CMS publicly reports relate primarily to the amount of time taken in the ER such as time for diagnosis, medication and admission to the hospital, and are weighted according to the priorities of women surveyed.
Of the eight measures reported by emergency departments to the Centers for Medicare and Medicaid Services, women rate “door to diagnostic time” or in other words, “door to doctor,” as the most important criteria when selecting an emergency room. The least important reported measure is the percentage of patients who left the emergency department before being seen.
“Providing the best in Emergency Care is the combined effort of hospitals, physicians, nurses and EMS Practitioners and we commend those recognized for striving for extraordinary care,” said Conrad “Chuck” Kearns, president of the National Association of Emergency Medical Technicians, serving EMS practitioners in 50 countries around the world.
A hospital can be eliminated from the award if it falls outside the 25th percentile for two or more of the eight measures, depending on their importance. The award is also limited to hospitals with a solid recommendation on Hospital Consumer Assessment of Healthcare Providers and Systems.
“We have found that recommendations are an important consideration used by women in selecting a hospital for themselves and their family. By helping women know which hospitals in their area provide the best critical care, we are able to help them make better decisions, especially when it comes to emergency situations,” said Delia Passi, CEO and founder of Women’s Choice Award.